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DigiPix Us


Shipping and Delivery

How much do I pay for shipping?
How long before I get my artwork?

Do you ship outside the U.S?
Do you do RUSH orders?
Can you ship a gift directly to the recepient?
What if my artwork arrives damaged?

Gift e-Certificates

How do I buy a Gift e-Certificate?
How do I redeem my Gift e-Certificate?
Can I choose a different style than what is listed on my Gift e-Certificate?

Shopping Cart Help

How do I sign in to this site?
How do I sign out of this site?
What if I forgot my password?
How do I become a registered user for this site?
How do I add an item to my shopping cart?
How do I remove an item from my shopping cart?
How do I remove all of the products in my shopping cart?
Who can I contact if I have questions?
Is my credit card information secure through this site?
Can I update my account contact information?
Can I change my e-mail address and password?
Can I view my previous orders placed on this site?
Can I provide special instructions with my order?

Payment Options

How do I pay?
Do I need a PayPal account?


Home > Frequently Asked Questions


How do I order my custom art?
Can I place an order by phone?
What is the proofing process?
Why can't I see a proof before I order?
How do I order additional prints?
Can I order a custom size?

Styles and Colors

How do I select a style?
How do I pick the colors for my DigiPix Pop Art?
Can I choose custom colors?


What materials do you use?
What is a GicleƩ and how is it pronounced?
Do I have to frame my stretched canvas?
What's the difference between 3/4" and 1.5" stretched canvas?
What is gallery wrapping?
Is my artwork made in the U.S.A.?

Choosing and Sending Photos

Which photos work best?
How do I send my photo?
Should I edit or crop my photo before sending it?
Will you return a mailed photo?
Can I use people from different photos?
Can the background of my photo be removed?
Can the background of my photo be replaced?